Policies
Returns and Refunds Physical Items
Refunds are given if;
You cancel the order 14days after receiving the item, providing the item is shipped back within the next 14 days(Total 30 days) and in correct order a refund will be processed within 14 days of the item being returned.
Item is lost in the post for more than 14 days, a refund or replacement will be offered.
No Refunds are given if;
Buying reduced price wares, such as 2nds
Damaging the piece through improper use or trying to repair yourself
If you no longer want the piece, for example bought the wrong colour, all listing on the website have accurate photos. More pictures and videos can be available on request. A replacement can be offered.
Repairs and Replacements
If a item arrives to you broken or damaged straight out of the postage box, photos will be required, a replacement item will be sent with no additional cost.
If an item becomes faulty over time a repair or replacement will be offered as long as the piece has not been used improperly or broken though ware and tare.
Returns
Accepted with proof of purchase and only from the person who purchased the item within 30 days of purchase. Return postage to be covered by the customer.
Shipping
Items are posted twice a week using royale mail 2nd class postage. Typically arriving 2 to 5 days later. All shipping costs are included in the price
Returns and Refunds on Pottery Experience
After submitting the booking form, you will be emailed directly with an acceptance of the booking. Dates, time may be unavailable and alternates will be offered.
If both parties accept the date/time an invoice will be send. This is payable by BACS within 7 days of receiving or 72 hours before your Pottery Experience if booking at short notice.
Full refunds are given to those who cancel 72 hours before the experience. Partial refunds to those cancelling less than 72 hours before their experience.
After completing the Pottery Experience your pieces will be ready to collect 6 to 8 weeks after. Postage can be arranged on the day of the experience with an additional cost.
Non collected pieces will be held onto for 6 months, with up to 6 attempts to contact you through email and/or phone number. After this period they will be disposed of.
If your pieces are irrevocable damaged after your experience before they have been fired, you will be invited back to remake them at no cost.
If your pieces are damaged in the post a partial refund, replacement will be offered.
Gift Vouchers
Gift vouchers purchased online or in person are valid for 3 months. These can be extended for an additional 9 months if the receiver of the gift voucher gets in contact with the gift voucher number.
Failure to contact before the 3 month expiry date stated on the voucher will result in a non refundable non returnable gift voucher.
If you have booked a date and are unable to attend 72 hours notice needs to be given, failure to do this will result in the gift voucher becoming used and invalid.
Up to 3 rescheduled dates can be arranged, however the experience must be used before the full 12 months is over. Exceptions made if date is unavailable then an additional date will be agreed on, if this date is cancelled for whatever reason the gift voucher will be considered used.
Gift Vouchers can be extended for an additional 6 months totalling 18months if; long term illness, long term injury (broken bone)
However this will not be available if there hasn't been contact in the initial 3 month period to extend for 9 months and then contact within the 9months to extend for the further 6 months
Other Policies
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